Thanks for checking out my shop! I'm Emily, the owner and creator of Emizart. I was always told that if I were determined enough, I could find a way to make a living doing the thing I love. Well, I love making dragons, and I'm very determined! Please feel free to message me with any questions, comments, or just to say hello! I hope my work brings you as much happiness as it does me!
Please try to get your orders in 4-5 weeks before you need them! It does not always take this long to complete an order, but I often have a long list of work in queue. I do my best to get everyone their pieces by the requested date rather than working on each piece as the order is placed.
Custom orders must be paid in full before sculpting will begin. When sending a custom order request, you should expect to hear back from me within 1-3 hours. Once we have discussed the details of your order, I will immediately create a listing, and you should receive an email letting you know the order is ready to be purchased. After I receive a confirmation of payment, sculpting will begin right away.
I ship through USPS. I am not responsible for any delays in shipping due to holidays or any other days the Post Office is not open for business, nor for delays with international shipping through customs. If you have concerns about tracking your package, or do not receive your shipment in a timely manner, please let me know and I will see what I can do to help out!
But please contact me if you have any problems with your order.
I do not accept returns for online sales (please see below for damaged pieces). If you purchased a piece in person, I will accept returns while at the event location. Once the event has officially ended, I will no longer accept any returns, except for rare occasions.
If you need to cancel an order, please do so within 48 hours. Late cancellations are not accepted except on rare occasions, and not at all for custom orders.
The nature of polymer clay is like any other ceramics, in that thin areas are breakable. I always package my items with utmost care, but sometimes small breaks occur in transit. I offer a few options for such occurrences:
1.) Minor breaks are fixable with super glue or another strong adhesive. If you feel comfortable fixing a damaged piece on your own and are happy with the results, go for it!
2.) Of course I am never thrilled when I hear that a piece has been damaged in transit. In major occasions, I will be happy to do a re-sculpt and ship the item to you 1-3 days after you contact me about the damages. In order for this to happen, I must be contacted within 5 days of the shipment's arrival, which will be determined by the package tracking number. In addition, you must send photos of the damaged piece when contacting me about the issue.
3.) I really put a lot of time and effort into each and every one of these Dragonlings, and I do the best I can to create unique pieces for each of you and to have them arrive on time and in good shape. I realize, however, that sometimes, you just want a refund. If all other options have been exhausted and you are still not satisfied, let me know. Refunds are issued on a case-by-case basis, and are not guaranteed.
Once I have shipped a package, there is very little I can do personally to fix issues with the package becoming lost in the mail, or stolen after delivery. If you are concerned about the shipment of your piece, please contact me for options. Through request, I can offer insurance, shipping upgrades, or even having a required signature for package delivery. I do not offer refunds for lost or stolen pieces, but depending on the case, I sometimes am able to offer a resculpt or some other compromise.
I am open to consignment opportunities. Please message me to discuss!